Customer Service for Front-liners

This 1-day training program is aimed at

helping front-liners learn the basic principles

and techniques for providing

exceptional customer service.

See Public Seminar ScheduleBring Into My Organization

Blah blah blah blah blah

Poncho Pilato

CEO, Sample, Inc.

One-day Seminar about Basic Principles and Techniques in Customer Service

All organizations – whether big or small – need to be customer-centric. They need to provide customer service that is excellent. As the first person that customers interact with, service representatives have a critical role in ensuring that every customer has a highly satisfying experience with a product or service. They are the ones who have the opportunity to make a great first impression which can result to a sale and eventually repeat business and loyalty. In today’s highly competitive market, excellent customer service is what makes successful organizations stay ahead in the game. This 1-day training program is aimed at helping front-liners learn the basic principles and techniques for providing exceptional customer service. Through exercises and group activities, they will have the opportunity to practice essential skills. This method will ensure skill transfer to their jobs and return on training investment for their organizations.

By the end of this workshop, participants must be able to:

  • Develop a customer service mindset;
  • Know more about the profile of their customers;
  • Determine how to deal with difficult customers;
  • Establish proper e-mail and telephone interaction with clients; and

Who Should Attend

This program is perfect for professionals who have direct contact with customers. Sales & Marketing Associates Customer Service Representatives Receptionists Front-liners Store Clerks and Cashiers

Program Outline

I. Introduction

     A. What is service excellence?

     B. A customer service mindset

II. Meet the customer

     A. Internal and external customer service

     B. Types of customers

     C. Customer expectations

III. Interacting with the customer

IV. Dealing with challenges: Service recovery

V. Telephone and email interaction

VI. Personal effectiveness and professionalism

 

Customer Service

for Front-liners

One-day Seminar about Basic Principles and Techniques

in Customer Service

All organizations – whether big or small – need to be customer-centric. They need to provide customer service that is excellent. As the first person that customers interact with, service representatives have a critical role in ensuring that every customer has a highly satisfying experience with a product or service. They are the ones who have the opportunity to make a great first impression which can result to a sale and eventually repeat business and loyalty. In today’s highly competitive market, excellent customer service is what makes successful organizations stay ahead in the game. This 1-day training program is aimed at helping front-liners learn the basic principles and techniques for providing exceptional customer service. Through exercises and group activities, they will have the opportunity to practice essential skills. This method will ensure skill transfer to their jobs and return on training investment for their organizations.

By the end of this workshop, participants must be able to:

  1. Develop a customer service mindset;
  2. Know more about the profile of their customers;
  3. Determine how to deal with difficult customers;
  4. Establish proper e-mail and telephone interaction with clients; and

Who Should Attend

This program is perfect for professionals who have direct contact with customers. Sales & Marketing Associates Customer Service Representatives Receptionists Front-liners Store Clerks and Cashiers

Program Outline

I. Introduction A. What is service excellence? B. A customer service mindset II. Meet the customer A. Internal and external customer service B. Types of customers C. Customer expectations III. Interacting with the customer IV. Dealing with challenges: Service recovery V. Telephone and email interaction VI. Personal effectiveness and professionalism

Customer Service for Front-liners

   

August 30, 2018 9:00am to 4:00pm

     

Compass Training Center 1913 Taft Avenue corner Remedios Street, Malate, Manila, 1004

Cost of Investment

3,500 pesos

Take advantage of discounts! Early Bird Discount: 3% Off to First 3 Paid Attendees Group Discount: 5 Paid Attendee + 1 Free

Time before the First Run of the Program

Day(s)

:

Hour(s)

:

Minute(s)

:

Second(s)

 FAQ’s

Refer to the Frequently Asked Questions, for clarifications and more information.

Who is this program for?
This program is perfect for professionals who have direct contact with customers.

  • Sales & Marketing Associates
  • Customer Service Representatives
  • Receptionists
  • Front-liners
  • Store Clerks and Cashiers
How do I pay for a seminar?
Payments Procedure Payments can be made through cash or check. They should be settled five (5) days prior to the date of the seminar/event date. A confirmation e-mail will be sent to you upon receipt of proof of payment. Official receipts will be issued on the day of the event for payments made through bank transfer. Pay Over the Counter Visit our office in ManilaCompass Center for Leadership, Management & Governance, Inc. Unit 5A, Marc 2000 Tower, 173 Taft Avenue, Malate Manila, Philippines 1004. Look for Bray Leano Visit our office in SilangC-nergy Training Center Brgy. Paligawan, Silang, Cavite 4118 Look for Kath By Bank Transfer: Make your check payable to “CCLMG, Inc.”  and deposit it to our BPI Account.  Then email the scanned copy or photo  of your deposit slip to grow@cclmg.ph. BPI Account: Account Name: Compass Center for Leadership, Management & Governance, Inc. or CCLMG, Inc. Account Number: 3833 0281 37 Payments should be made and cleared  five (5) days prior to the date of the training seminar/event date.
What time does the seminar start and end?
Please arrive at 8:30 AM for registration. Seminars begin at 9:00 AM, and end at 4:00 PM.
Can we have discounts?
Of course! Take advantage of discounts. Early Bird Discount: 3% Off to First 3 Paid Attendees Group Discount: 5 Paid Attendee + 1 Free
Who will lead this seminar?
Our public seminars in the Philippines are led by  managers, authors, educators, consultants and expert facilitators.
Do you offer food?
Yes, of course. The seminar fee is inclusive of lunch and morning and afternoon snacks.
What should I wear?
Casual business attire is appropriate.
Can you deliver this seminar on-site?
Yes! This seminar can be tailored to the specific needs of your organization and delivered on-site at the location of your choice.
Do you offer parking?
Parking is based on location of the seminar. Please notify our staff if you need parking space at least two (2) days before the seminar.
Will I recieve materials at the seminar?
Yes! You will receive learning experience materials like work booklets, course handouts, and pens.
Will I recieve a certificate?
Yes! You’ll receive a certificate. . We provide certificates for all attendees to our learning sessions, seminars, workshops, bootcamps, and specialization courses.
Do you accept walk-in enrolees?
Since we accept registrations on a first come, first served basis, we highly encourage everyone to register online at least five (5) days before the seminar. We can accommodate walk-in participants provided that there are still available slots for a session. You just have to be at the venue at least 30 minutes before the start of the session to check and register. In the event that there will be no slot available for you when you come to a seminar without prior registration, we will be more than glad to help you register for the next convenient session you prefer. Simply fill out the Registration Form and settle the seminar fee and you will be all set.
What if I register for a seminar, but then can't attend?
CANCELLATION BY ATTENDEE: Registrant may refund amount paid, with less 40% processing charge from the LISTED AMOUNT within 30 days, or opt to use the ION payment for a seminar of equal value within 60 days. Cancellation must be done at least 2 days before the event. Non-appearance or failure to inform us of cancellation will result to forfeiture of full amount paid. CANCELLATION BY CCLMG: Registrant may refund full amount paid within 30 days, or may opt to use the payment for a seminar of equal value within sixty days of cancellation. SCHEDULE: Schedule may change without prior notice. Please call to confirm. CCLMG is not liable for any expense incurred by seminar registrant resulting from cancellation of any of our events.

Interested to join the seminar?

Register now!

Customer Service for Front-liners

Data Privacy Agreement

8 + 3 =

Payments

Registration fee includes learning experience materials like notebooks, pens, activity/worksheets, seminar primer, and certificate of participation. Payments can be made through cash, check or bank deposit.  They should be settled five (5) days prior to the date of the seminar/event date. A confirmation e-mail will be sent to you upon receipt of proof of payment. Official receipts will be issued on the day of the event for payments made through bank transfer.

CASH

Pay at any of our offices

Manila Office: Unit 5-A 5th Floor Marc 2000 Tower, 173 Taft Avenue, Malate Manila, Philippines 1004 Look for Bray Leano Silang Office: C-nergy International Leisure and Convention Center Brgy. Paligawan, Silang, Cavite, Philippines 4118 Look for Kathleen de Jesus

CHECK

  1. Make the check payable to “CCLMG, Inc.”
  2. Email a scanned copy or photo of the check to grow@cclmg.ph

BANK TRANSFER

You can deposit your payment to our BPI Account.

  1. Go to any BPI branch.
  2. Deposit your seminar fee to our account. Details are as follows:

Account Name: Compass Center for Leadership, Management & Governance, Inc. Account Number: 3833 0281 37

  1. On the deposit slip, write your full name and the title of the seminar that you will be joining. Then email a scanned copy or photo of it to grow@cclmg.ph. A payment confirmation email will be sent to you as soon as we confirm the payment that you have made or upon clearance of your check.

Any more queries and clarifications?

Contact us.

Reach us through the contact details below for further assistance.

Email: grow@cclmg.ph Globe: 0995-137-6330             0945-402-0480 Smart: 0910-249-5270 Landline: +632-2472670  +632-3304812

12 + 2 =