Effective Communication for Leaders

One of the greatest barriers to effective communication is the assumption that message sent = message received. Too often, we presume that the words and ideas we choose for communicating a message hold the same meaning to others as they do to us. We are often unaware...

Resolving Team Conflict for Managers

To become more effective, managers must apply appropriate responses and learn the best practices for successfully dealing with conflict. You don’t want managers to look the other way whenever there’s conflict in teams. Sweeping conflicts under the rug will...

Effective Delegation Skills for Managers

Effective managers delegate effectively to optimize time. They use delegation to involve and motivate employees while developing their skills. In this short course, managers will examine how their delegation effectiveness. They’ll prepare and use delegation...